Pacing.

Quote of my week: 

“You don’t have to keep running,

But never stop walking.”

-Daphne Melodia

Life, is a series of marathons. You choose the medals you want to achieve, you sign up for new goals. There’s countless of things to do each week! A new run, life would throw.

But remember,

Life, is an endless race. And at the end of every marathon, it is sweetness you will taste. But you have, to keep moving.

So be brave, for it’s something we all face. Don’t worry about the others, for you only have to set your pace. And ultimately,

You’ll see the finishing.

Appraisals

Promises and relationships are important for employee retention. It might be a yearly affair but if one fails to see the importance of an appraisal, the employer-employee relationship can be destroyed. 
An appraisal is not simply a report card and monetary increment, but a session to build up an employee’s loyalty and respect. There are 3 L’s which I personally feel is important. 

Look, listen and learn. 

Look at your employee in the eye. It is the most basic respect that one should have cultivated, and should always be given to your employee. This will encourage conversations by removing the unfamiliarity barrier, building up your relationship with them. Multi-tasking during an appraisal, staring at your computer, will only give your employee the impression that you are uninterested in his/her growth in your company. This simple gesture has the biggest impact for ensuring an effective appraisal. 

Listen. This can only be done once you’ve achieved in destroying the barrier between you and your employee. When an employee opens up to you during an appraisal, listen to their aspirations and complaints. They are no different from you, with unique needs and goals in mind. It might be a chore due to the numerous staffs in your company, but listening to each of their wants allow you to understand how you can help them with their growth. Never assume you know what is best for your employee, or placing him/her in an area whereby you require the manpower. This only shows that your interest is in the company, and the growth of your staff is not important. In addition, by listening to what they have to say gives you an idea of the working environment that is cultivated in their daily lives. When we talk about teamwork or healthcare delivery efficiency, it all boils down to the type of employees hired and the company’s culture. (This will be another topic I’d discuss about in the near future.) A good working environment is always a key consideration for employee retention. 

Every individual is different no doubt, however there’s one key feature that can be said to exist in most. When an employee feels that the company has their interest at heart, it builds up loyalty. And this can be easily achieved by simply listening. 
Lastly, learn from the annual sessions. Appraisals allows you to gather information about your employee’s progress and environment so discuss with them on how things can be improved. Most individuals usually have a solution in mind, whereby it comes in a form of, “I wish things were this instead“. By discussing their observations and ways for improvement, you are actually learning more about your company’s culture and underlying problems. Thus, it would be easier to focus on areas that needs correction. 

Learning also comes in a form whereby you constantly learn how to perform an appraisal that is unique to each individual. When you learn an employee’s objective, your appraisal shouldn’t be based on the generic guidelines provided, but according to the individual’s strengths.   

In conclusion, a company is nothing without people. Look at your employees, listen to them, and keep learning from the annual sessions. Respect the appraisals, respect the relationship. 

Helpcare

Today I attended a very interesting sharing session with a group of students, and a veteran healthcare management professional, Mr J. G.

We were sitted in a circle, and he shared stories. This one, remained etched in my heart and it goes like this. 

The speaker’s elder son, asked him about his profession in the healthcare industry. So as he explained to his son, sitting at the rear, was his younger child. The child was trying to follow their conversation and blurted out, 

“Help-care” 

instead of healthcare. 

And it’s true. We do provide help to others and we care for others well-being. That is the true nature of our jobs. 

Now, what truly made me smile, was not only the sharings from the speaker, but also the students. There was a question thrown out; 

What is your omph and irks? 

Majority of the students, mentioned helping of patients, watching them smile, easing of burdens as their omph. These people, are the ones we want in the healthcare industry. Because to enjoy a smile from a stranger, is not something everyone will appreciate. I’ve seen plenty, who work simply to place food on the table. Please don’t mistake them as expressionless being. They have the very emotions like us. They just choose to filter what they see. I get utterly disgusted when someone simply walks past a patient, who is struggling to get up a chair. Yet it’s reality, we have people like these in our healthcare setting. 

So today, knowing that the students have these mindset of extending help to people in need, really warms my heart. At least we can be sure, we are cultivating the right people for the job. People with gracious hearts and empathy. 

Another thing that made me glad I attended this session, was knowing that people in the management, aren’t only about business. 

It’s not entirely false that we are running a business entity, however, one should never forget that our goal, is to provide the best care for the public. I was truly amazed, when Mr. J.G.  mentioned that his own very omph, was people’s smiles. 

What better way can a student learn than to watch a living example. 

(: 

May God bless your kind souls.

Kindness comes in all forms, and today I’m grateful for these people who stood out from the norm. 

The Antagonist.

I’m actually pretty annoyed with myself today. For out of nowhere, a sharp pain, of all tummies, chose mine to stay. Abrupt it came, I was caught unaware. I clutched my stomach, waiting for the train doors to open, was all I cared. 

I rushed out at the first station, and into the shopping mall I ran. The toilets were closed for cleaning, but I went in netherless, for the pain was too much to stand. 

A kind cleaner.

I knew she was upset, for I could hear her disgruntled snorts from the cubicle. She mentioned how could anyone not read the signs, to her, I was just an ignorant girl. 

But as I flushed the toilet and met her eye to eye, her expression softened as I apologized for intruding. She spoke kind words, and told me, 

“It’s okay” 

I thanked her, and hurried up the  next train for boarding. 

The Antagonist strikes again. 

Two stops later, the sharp pain striked again. Waiting for the doors to open once more, I dashed out of the train. 

I entered the station’s toilet, and there was two others in queue ahead. I remembered their stares and disgusted expression, as I clutched my tummy during the wait. 

I was stuck in the toilet for good long while. 

Now this brings me back to why I’m annoyed at myself, for as I walked out the toilet door. Suddenly my vision was filled with bright shining lights, as I scrambled across the floor. 

A kind stranger

I can’t remember who picked me up, but you have my gratitude as well. I apologize for running straight back into the toilet, before I could bid you farewell. 

A kind friend

I don’t quite remember the details after, for bright lights was all I see. I dialed for my family but to no avail. No one I knew, was free. 

The only person who picked up my calls, was a friend and a savior. I told him my vision was hazy, and that was all he needed to hear. 

I sat in the toilet waiting, before he accompanied me to the nearest clinic. With the intense pain and half-sighted vision, I tried hard not to panic. 

A kind patient

He asked about the waiting time, and there was a lady before me. She was another patient too. Yet she offered, her turn for me to see. 

I will never forget this kind gesture, as I walked through the doctor’s door. I thanked her once again, and I remembered no more. 

A kind boss

I woke up in the afternoon, I scrolled through the messages on my phone. I know my sudden medical leave messed up today’s roster, so I tried my very best to atone. 

I told my boss I’ll be back at work tomorrow, but what she replied warmed my heart. 

“If you’re not well, you can rest for tomorrow”

She’s got me covered, but if I wished, a later shift I’ll start.

And that brings me to an end of today, as I camp in the toilet; typing. A traumatic experience I’d say, but together with kindness it brings. 

This is an actual recount of what transpired on 31st May 2017. Kindness is not dead, and we should remember these little gestures. When it is our turn to be kind, let me always remember today, and deliver what I’ve learnt from these people. 

My deepest gratitude to the kind strangers, Mdm Lim F.L. and Yap X.Y. 

Random rant.

I really salute accounting students. They have much to remember, all for the sake of being prudent.

I’m at the verge of flipping my study desk to the other end of the earth. Balance sheets, income statements, trading and profit and loss, cash statement… Whoever gave rise to these accounts’ birth?! 

For one who studies biology; human anatomy. Boy, these sums are crazy hard to do.

But mark my words, I will conquer you

The old bird. 

It’s difficult to comprehend, why others say the things they say. It’s difficult to understand, why they can only do things their way. It’s difficult to communicate, when they don’t hear your reason. And you try your best to self-motivate, the brain just won’t listen. 

And you wallow in depression. 

But my dear, don’t sink to the rear.

For every thing they say, is a new option you can consider. For every inflexibility; their way. Is a method you can be sure. Afterall, they’ve been doing it for years. So silly, dry those tears. For their voice has given you a new reason, to accept differences and be open-minded. Continue observing and be willing to listen. For there’s much to learn from the old bird. 

Just remember, 

when it’s your turn to listen to what the young has to say, 

Just remember. 

Today. 

Quote of the day: 

Be flexible around the inflexible. 

(: